Who are you?
We are an independent medical lab certified with the New York State Health Department. We have been in operation for 26 years and receive skin specimens from a variety of physicians including dermatologists and surgeons.
Why Am I receiving a laboratory charge? I paid at the doctor's office.
Pathology charges are separate from the fees of the dermatologist/surgeon. We are responsible for the transportation, fixation, embedding, and staining of your biopsy. In addition a trained medical specialist (dermatopathologist) will examine your slides under the microscope and send a written report to your physician.
Where are my results?
We are only allowed to give results directly to the ordering physician. Please let them know that you are looking.
Did you submit my insurance details to the insurance company?
We always submit first to insurance as listed on the requisition order form filled out at your doctor's office. We accept assignment under Medicare, Medicaid, Empire Plan, and Blue Cross/Blue Shield of Rochester, Buffalo, and Syracuse and all Blue Card. In addition we are a provider for Prefer Care/MVP Health Care, Blue Choice, Community Blue, Univera, Independent Health, RMSCO, Tricare, POMCO, Aetna, Signa, United Health Care, and GHI. If you are covered by any of these plans and your insurance information is listed on the requisition form, then we will submit the claim for you and accept payment directly from the carrier. You are responsible for any co-payments or deductibles. If your insurance plan is not listed above, please call our office with your plan. We will be happy to assist you in submitting private insurance forms. Please be sure to provide your doctor with current insurance information, including the insurance number. We bill the patient only after all insurance companies have been contacted.
Can I pay with a credit card?
Yes we can process your credit card over the phone.
Can I pay my bill over the phone?
Yes, please give us a call at 1-888-887-0047.
How may I contact you for further information?
Please call 585-586-5632 or toll free 1-888-887-0047 to speak with a billing professional if you have any questions.